Frequently Asked Questions
Products & Services
What format should I provide for printing?
We accept Adobe Illustrator*, PDF*, JPG in actual size. (*MUST! fonts: created outline; images: embedded)
Must provide all the design in CMYK mode.
Can I request customise product quotation?
Yes, we provide quotation. Quotation won't get it immidieatly, may take up to 4 working days.
Artwork design
What format should I provide for printing?
We accept Adobe Illustrator*, PDF*, JPG in actual size. (*MUST! fonts: created outline; images: embedded)
Must provide all the design in CMYK mode, we are not responsible any loss and damage during colour conversion from RGB to CMYK mode.
The resolution of the design must be higher or 300dpi.
Is the colour printing 100% match of my screen display?
No, the colour may be different from screen display, material type & finishing add-ons. Printing colour difference CMYK within 10% - 15% is normal.
After receiving the finished product, it is "different from what I imagined", "the colour feels too light, too dark" and "my phone and computer see the difference" because all screen displays, and printing have colour difference.
Do Top Print Creative provide proof check?
We provide basic proof check which is: bleeding & margin, missing font(s) or link file(s) before proceeding. We don't provide editing, typo, colour over print, font size correcting & checking.
Payment & Terms
Can I pay during collection?
No, all order must pay before proceeding.
What's your company bank account number?
All cheque should be crossed and make payable to GC GRAPHIC CREATION CENTRE - Public Bank a/c No. 3213303011
Can I cancel order during proceeding OR refund after received goods because I proceed the wrong artworks?
No. Once order proceeding, goods sold are not refundable. And we are not responsible to wrong artwork.
Privacy
Do you re-production & re-sell artwork?
No! We strightly no re-production or re-sell customer orders & designs! We keep all orders as confidential.
Can you share me your customers' contact or orders / ideas / artworks?
You are not allowed to get share any informations of customers.